Refund Policy

  • Published on Monday, 20 April 2009 09:04
  • Hits: 29243
We want to make public our policy on refunds so that there is no confusion.

All our sales are final and no refunds will be given. As all of our products are digital software issued under the GPL license, delivered instantly once payment is received it is impossible for you to return a product to use for a refund.

If you find a bug in our software, you can report it in the customer support center and we will fix it in the next version. Finding a bug is not a reason to request a refund.

We do not issue refunds if:
* You just change your mind
* You choose not to use our product
* You find that our product doesn't suit your needs (Apart from anti-hacking / anti-virus solutions, we have live demos available for you before purchasing)
* You have purchased the software from us over 3 months

However, we understand that it is impossible for us to test our software on every platform and every configuration it may encounter on other servers. Therefore if you are unable to get our software up and running on your server in the first 30 days after purchasing the software then please contact us and we will do everything within our knowledge and experience to get our software to work on your server.

If we fail to achieve this we will happily give you a full refund or exchange the product for a new product. You will need to provide us with full access to your FTP, MySQL and Joomla Admin consoles in order for us to debug and install the software, if you can't give us this access then we will not be able to give you a refund. Please also note, we can only issue the FULL refund within 30 days after the purcahse, and we can issue the 75% refund over that.

Refunds are only issued to the same email address & account they were originally purchased with.

ALL TRANSACTIONS ARE PROCESSED IN PAYPAL AND THE FOLLOWING CREDIT CARDS ARE ACCEPTED.

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