From 2010, we leave the forum to be run by the community, so if you need help from OSE or have a pre-sales question, please ask the question in our support desk at  https://www.opensource-excellence.com/tickets/ OR email to tickets@opensource-excellence.com. We will check your problems as soon as possible and provide the answers to the new WIKI website: http://wiki.opensource-excellence.com/. It will be greatly appreicated that you could share your solutions in the forum after we answer your questions. :D